Privacy Policy
ExtraStep Films
Effective Date: October 28, 2026
ExtraStep Films respects your privacy and is committed to protecting the personal information you share with us.
Information We Collect
We may collect your name, email address, telephone number, studio or organization name, event details, billing information, and other information you voluntarily provide when requesting services, making reservations, placing orders, or contacting us.
How We Use Your Information
We use customer information to respond to inquiries, manage reservations, fulfill video orders, deliver completed productions, provide customer support, process payments, and communicate about our services.
With appropriate consent, we may also send promotional emails and text messages regarding our services, special offers, and announcements.
Text Messaging and SMS Privacy
When you voluntarily opt in to receive text messages from ExtraStep Films, we may send messages concerning our services, reservations, customer communications, and occasional promotional offers.
SMS consent is optional and is not a condition of purchasing our services.
We do not sell or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers solely as necessary to deliver our communications and operate our services.
You may withdraw SMS consent at any time by replying STOP to a message.
Information Sharing
We may share information with trusted service providers involved in payment processing, video delivery, website hosting, and business communications, only as necessary to provide our services.
Data Security and Retention
We use reasonable measures to safeguard personal information. We retain information as reasonably necessary for business operations, legal obligations, and customer service.
Your Choices
You may unsubscribe from marketing emails using the unsubscribe link included in those messages. You may opt out of SMS communications by replying STOP.
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
Policy Updates
We may update this policy periodically. Any revisions will be posted on this page with an updated effective date.
Contact Us
ExtraStep Films
Email: andy@extrastep.com